FAQs - Elite Traders

General Information

How do I get started with Elite Traders?

To get started, create a free account on our platform. You’ll be asked to verify both your email and phone number to complete registration. Once verified, navigate to the “Challenges” section in your dashboard and select the challenge that you’ve already purchased. Add our service to your cart, proceed with the payment instructions, and once payment is confirmed, our expert traders will begin working on your account. You’ll also have access to a dashboard where you can track your order’s status, monitor progress, and receive regular updates on your challenge.

How can Elite Traders help me pass my challenge?

Elite Traders uses a team of highly experienced, certified professionals to trade on your behalf using advanced, low-risk strategies. By connecting your MetaTrader account (or other supported platforms like NinjaTrader), our expert traders closely monitor the market to make precise, calculated trades aimed at meeting the strict requirements of your chosen funding challenge. Additionally, our Automated Expert Advisors (AEs) assist in optimizing trade execution, ensuring minimal human error and enhancing your chances of passing.

Is passing the challenge guaranteed?

Although our success rate is over 90%, we cannot guarantee that all challenges will be passed due to factors like unexpected market volatility or specific trading conditions set by the funding companies. If your challenge isn’t passed, you are fully covered with our risk-free service. We offer either a full refund of the service fee or a free retry on a challenge of your choice, giving you peace of mind throughout the process.

What happens if I don’t pass my funding challenge?

If we don’t succeed in passing your funding challenge, you have two options: either receive a full refund of the amount you paid for our service, or take advantage of our free retry option, allowing you to attempt another challenge without additional costs. We believe in transparency and customer satisfaction, ensuring that even in the rare cases where we don’t meet expectations, you are not left at a loss. For more information, please visit our Guarantee section here.

Which funding companies do you work with?

We work with a wide array of top-tier forex funding companies that offer various challenge options. These include industry leaders like FTMO, MyForexFunds, The Funded Trader, Fidelcrest, E8 Funding, SurgeTrader, FundedNext, True Forex Funds, BuoyTrade, Funded Trading Plus, Instant Funding, and more. This ensures you can select a challenge that aligns with your goals, risk tolerance, and trading style.

What fees are involved in using the service?

The fees associated with our service depend on the funding challenge you choose. These challenges typically range from $50 to $1,000, depending on the platform, the account size you are aiming for, and the number of steps involved in the challenge. You will be presented with clear pricing for our services during checkout, so you know exactly what to expect before making a payment.

How long does it typically take to pass a challenge?

The time required to pass a challenge can vary depending on several factors, including the funding platform, account size, and market conditions. Generally, challenges are completed within 3 to 15 business days. We aim to pass challenges as quickly as possible while adhering to the funding company’s trading rules and risk management policies to ensure success.

What qualifications do your expert traders have?

Our team consists of traders with extensive experience and qualifications in finance and forex trading. Every trader holds a minimum of a Master’s degree in finance, economics, or similar fields, and has obtained various trading certifications. Additionally, our traders are licensed to trade in regulated markets and possess a deep understanding of forex trading dynamics, allowing them to navigate complex market scenarios effectively.

What if I already started a challenge before joining?

If you’ve already begun a challenge, you can still connect your account to our platform. We will take over the trading process from where you left off, working to pass the challenge in a timely manner. We also accept accounts that are in drawdown or considered high-risk, although it’s recommended that you reach out to our support team to assess the feasibility of passing such accounts before purchasing our service. This ensures that we can give you the best possible outcome based on your current account status.

How many traders have passed their challenges?

To date, we’ve successfully helped over 700+ traders pass their challenges and receive their funding. Our consistent success is a testament to the experience and skill of our expert trading team, as well as the effectiveness of the strategies we use. These traders have gone on to build profitable careers by leveraging the funding they received through the challenges we helped them pass.

Services & Billing

How are service fees structured and calculated?

Service fees depend on the chosen package—Basic, Gold, or VIP. Each package includes a setup fee and, for managed accounts, a performance-based management fee on profits earned monthly. The setup fee is paid upfront, and the management fee is a percentage of monthly profits.

What payment methods do you accept?

We accept standard payment methods, including credit card, bank transfer, and cryptocurrency (for which we offer a discount). Each payment option is secure and compliant with financial regulations.

Is there a discount if I pay in cryptocurrency?

Yes, we offer a 20% discount on the initial setup fee for clients who choose to pay with cryptocurrency. This option provides savings and quick payment processing for eligible clients.

Are there installment plans for larger packages?

Yes, we offer installment plans for the VIP package, allowing payment over three stages: an initial deposit, a payment after passing the challenges, and a final payment upon the first account payout. This structure supports flexibility for clients needing intensive service.

When is payment required to begin services?

Payment is required upfront to start any of our service packages. For clients choosing an installment plan with the VIP package, only the first deposit is required initially, with subsequent payments due as per the agreement.

Are there separate fees for account management?

Yes. For challenge accounts, there is a one-time setup fee to initiate the passing process. Once the account is funded, a management fee based on monthly profits applies to managed accounts. Refer to the pricing page for more information.

What happens if my trading challenge is not passed?

In the unlikely event that a challenge is not passed, our VIP package includes a full refund of the setup fee and any related costs. This guarantee ensures peace of mind for clients entrusting us with their trading challenges.

Is there a refund policy if profit targets are not met?

Yes, for account management if our guaranteed monthly profit target is not met, we offer a refund on that month’s management fee. This commitment is part of our confidence in delivering profitable results for our clients.

Account & Reporting

How can I contact my account manager?

Each client receives a dedicated account manager who can be reached directly via email or phone. Our VIP clients also have access to 24/7 support for urgent inquiries.

What communication options are available for support?

Support is available through various channels, including email, phone, and in-platform messaging. We provide around-the-clock support for immediate assistance as needed.

How often will I receive reports on my account?

Weekly performance reports are sent to Gold and VIP clients, while all clients receive monthly summaries. Weekly reports cover analytics, trade data, and strategy adjustments, keeping clients updated on progress.

What’s included in the weekly and monthly reports?

Our weekly reports cover essential trading metrics, including account growth, profit and loss summaries, and key trade insights. Monthly reports provide an in-depth review of account performance, strategy adjustments, and future trading outlooks.

Is there a performance guarantee?

Yes, our VIP package includes a monthly profit target guarantee. If we do not meet the target, the month’s management fee will be refunded. This guarantee reflects our commitment to achieving results.

What happens if there’s an issue with my account?

If any account issues arise, your dedicated account manager will work directly with you and any third parties (like challenge providers or brokers) to resolve the problem as quickly as possible.

Can I monitor my account’s performance in real-time?

Yes, we provide access to account dashboards where you can track your performance live. These dashboards are accessible 24/7 and provide up-to-date trading data and performance metrics.

What trading strategies do you use?

Our strategies focus on risk management and profit maximization. Our team utilizes proprietary methods honed over years of experience, balancing technical analysis with market trends and adjusting based on account type and client preferences.

What is priority support, and who has access to it?

Priority support is available to our VIP clients, who receive 24/7 support for urgent inquiries. This ensures that any questions or issues can be addressed immediately by a member of our dedicated support team.

How can I escalate a support request?

If an issue requires escalation, you may contact our senior support line, which is available to VIP clients. All clients can also request escalation to management if needed, and our support team will work to resolve any issues promptly.